Floor Replacement Program LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, submit your information for a consultation, or receive communications from us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home address, and other details you voluntarily provide when requesting a free flooring inspection or quote.

Automatically Collected Information: IP address, device type, browser, and usage patterns when visiting our website.

Communication Data: Records of SMS, email, or phone communications between you and our representatives.

2. How We Use Your Information

We use collected information to:

Schedule and manage flooring inspections, consultations, and installations.

Communicate with you via SMS, email, or phone regarding your appointment or project.

Provide marketing messages, promotions, or reminders when you have opted in.

Improve our services and website functionality.

Comply with legal and regulatory requirements.

3. SMS/Text Messaging Consent

By submitting your information on our website, landing pages, or lead forms, you expressly consent to receive SMS/text messages from Floor Replacement Program LLC and our trusted installation partners. Messages may include appointment reminders, promotions, and service updates.

Message frequency may vary.

Standard messaging and data rates may apply.

You may opt out at any time by replying STOP to any message.

4. Sharing Your Information

We may share your information with:

Trusted Partners & Contractors: Independent companies responsible for providing flooring consultations, inspections, and installations. These partners operate under their own licenses, terms, and liability policies.

Service Providers: Third-party vendors assisting with communication, marketing, hosting, and data management.

We do not sell or rent your personal information to unaffiliated third parties.

5. Limitation of Liability for Partner Work

Floor Replacement Program LLC operates primarily as a marketing and appointment scheduling program. Actual flooring consultations, inspections, and installations are performed by independent third-party companies. By using our site and services, you acknowledge and agree that:

Floor Replacement Program LLC is not responsible for the workmanship, warranties, or outcomes of services provided by partner contractors.

Any claims, disputes, or issues arising from installation or consultation services must be addressed directly with the contractor performing the work.

6. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no transmission over the internet can be guaranteed to be 100% secure.

7. Your Rights

You have the right to:

Access, correct, or delete your personal information.

Opt out of SMS or email marketing at any time.

Request a copy of the data we hold about you.

To exercise these rights, please contact us at [email protected].

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Floor Replacement Program LLC
W Broadway, New York, NY 10012
Phone: +1 877-323-3807
Email: [email protected]